Last updated: September 19, 2026
We want you to get real value from our courses and membership. If something isn’t right, contact us at connect@lifeskillscares.org and we’ll work it out.
Continuing education courses
- Within 14 days of purchase, you can request a full refund as long as you haven’t completed the course or been issued a certificate.
- Once a certificate is issued, we can’t refund the course. The credit has been reported and the certificate can’t be withdrawn.
- Technical problems: if a course won’t play or is incomplete and we can’t fix it for you, we’ll refund it in full whatever stage you’re at.
Memberships
- You can cancel at any time from your account. Your access continues until the end of the period you’ve paid for.
- We don’t refund part-used membership periods, except where the law requires it.
- If a renewal charge catches you by surprise, contact us within 14 days and we’ll look at it.
Symposium tickets
- More than 30 days before the event: a full refund, less any processing fee.
- Within 30 days of the event: tickets can be transferred to a colleague, but aren’t refundable.
- If we cancel the event, you get a full refund or a ticket to the next one, whichever you prefer.
Sponsorships, exhibitor space and advertising
These follow the agreement signed at the time of purchase. Production work already done, such as designing and placing an advertisement, isn’t refundable.
Donations
Donations support our programs and are generally not refundable. If you made a mistake, such as entering the wrong amount or giving twice, contact us within 30 days and we’ll make it right.
How to request a refund
Email connect@lifeskillscares.org with the name on the order, what you bought and the date. Approved refunds go back to the original payment method, usually within 5 to 10 business days once processed.
